From: Elizabeth Morgan
Subject: Chain Morse
Dear Ed -
Gosh, who was I speaking in Australia the other day??? A guy who runs St. Bede's??? Called me one morning - just to chat. "Of course I use LaLame! That Ed Schneer! What a prince!"
You have an international reputation for being a great guy!
I need one of your chain morses - to go to another guy in Australia, as a matter of fact. Please send one each of the E-5 and the E-2.
57 West Mountain Rd.
Queensbury, NY 12804
I told my wife after I received this email - the mark of a great company isn't that they never make mistakes - it's what they do when a mistake happens. And you have been consistently pro-active when anything comes up.
We're really grateful!
I mean it - I'm the owner of VeriSage Technical Group - a computer consulting company - and I really appreciate the way you - all of you - there treat Melissa's vestment business like she was your only customer.
From: john qualls
To: Ed Schneer
Subject: RE: Backorder from 17 Jan
It is always a pleasure to do business with you. I mean that sincerely. I wish all my other business partners were as on the ball as you are.
From: Lawrence Johnson
To: Ed Schneer
I just wanted to thank you for all your prompt help in getting the material and galloons sent in time. I was quite impressed with the material and the service. I look forward to doing business with you in the future (after I--God willing--return from the deployment).
Fr Charles W. Johnson, LT, CHC, USN